General Conditions of Sale

NEXT LEVEL CHURCH, INC DBA KINGDOM IMPACT MINISTRY

Refund & Returns Policy

Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in the original packaging.

Non-Returnable Items

Gift cards
Downloadable digital products

Partial Refunds
Partial refunds may be granted in the following cases:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Items not in their original condition, damaged, or missing parts due to reasons not related to our error
Items returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain number of days.

Late or Missing Refunds
If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at contact@kingdomimpactministry.org.

Sale Items
Only regular-priced items may be refunded; sale items are non-refundable.

Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@kingdomimpactministry.org and send your item to:
P.O. Box 2073, Montrose, CO 81402.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Policy

Shipping Information
We ship items within 24 hours of order placement.

Standard Shipping

US/Canada: Delivery takes 7-10 business days.
International: Delivery takes 12-15 business days.

Shipping Costs
Shipping and postage costs are determined by the weight, shipping method, destination, and packaging costs. You are responsible for paying your own shipping costs for returning an item, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Shipping Returns
To return your product, mail it to:
P.O. Box 2073, Montrose, CO 81402 U.S.A.
For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Privacy Policy

Information Collection
We collect personal information that you voluntarily provide to us when registering on the website, placing an order, or contacting us.

Use of Information
Your information is used to process transactions, send order confirmations, and respond to customer service requests. We may also use your information to improve our website and services, or for marketing purposes, such as sending newsletters or promotional offers, only if you have opted-in to receive such communications.

Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your requests (e.g., shipping companies) or as required by law.

Security
We implement a variety of security measures to maintain the safety of your personal information. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Consent
By using our site, you consent to our privacy policy.

Changes to Privacy Policy
We may update our privacy policy from time to time. Any changes will be posted on this page. Your continued use of the website after any modifications constitutes your acknowledgment of the changes and your consent to abide by the updated policy.

Contact Us
If you have any questions regarding this privacy policy, please contact us at:
Email: contact@kingdomimpactministry.org
Mail: P.O. Box 2073, Montrose, CO 81402